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    illy Australia Help Center and FAQ's

    illy Australia

    Coffee

    Can iperEspresso capsules be recycled?

    How long will an unopened can of illy stay fresh?

    How can I determine the best before date of a can of illy?

    How long will illy stay fresh after the can is opened?

    How should I store an opened can of illy?

    How much illy should I use?

    How much caffeine is in illy?

    What is the difference between medium roast and dark roast illy?

    Is illy Kosher Certified and if so, who Certifies illy Kosher?

    What is illy's position on organic coffee?

    What does illy do to protect the environment?

    Nespresso compatible

    How does illy preserve the freshness of coffee?

    How is illy coffee decaffeinated?

    Is there the danger of melting plastic between the interaction of hot temperatures and iperEspresso Capsules?

    What are MonoArabica single origin coffees ?

    Secret of the illy blend.

    Does illy have Robusta ?

    Will ESE pods work with other machines ?

    Ristretto, normale, and lungo

    Machines

    How can I get service for my espresso machine?

    How do I decalcify my espresso machine? How often?

    My steam wand is no longer working. Who can assist me in getting it fixed?

    Where are illy's machines made?

    Will my Nespresso capsules fit in an illy machine ?

    Machine warranty

    Y5 Milk Frothing

    I have lost my manual can I have a copy ?

    Machine spare parts - where can I purchase machine spare parts ?

    My machine is not working what can I do ?

    Priming your X1 machine

    3 CUP ALESSI PULCINA ESPRESSO MAKER spare parts (Alessi)

    The little guy - Induction Heating

    Will the little guy work on my home induction top ?

    COFFEE PREPARATION

    What coffee should I use for Espresso?

    How do I use an illy E.S.E. pod?

    What coffee should I use for Drip/Brewed Coffee?

    What coffee should I use for French Press?

    What coffee should I use for moka pot/Stovetop preparation?

    Identify your X1 Machine

    Can I repair my X1 Machine ?

    Customer Care

    How is my personal information used?

    What is your physical address ?

    What is you contact number ?

    What are your operating (opening) hours ?

    Can I pick up from your warehouse ?

    Has illy changed its coffee blend ?

    Who is the Kaffeina Group ?

    Out of stock items - how will you notify me ?

    How often do you have promotions and sales ?

    What are the shipping costs ?

    Showrooms and retail stores

    Delivery times

    Auto delivery - Subscription Service

    How do I change the recurring date of a subscription?

    Important information about Build a Box auto delivery.

    WHAT CAN I MANAGE WITHIN MY ACCOUNT?

    I'M GOING AWAY. CAN I CHANGE MY NEXT DELIVERY DATE UNTIL I GET BACK?

    I'M MOVING HOUSE. CAN I CHANGE MY DELIVERY ADDRESS?

    I'M FINDING THE DELIVERY FREQUENCY TOO MUCH. CAN I REDUCE MY SUBSCRIPTION TO MONTHLY DELIVERIES?

    I AM SIGNED UP TO AN ONGOING SUBSCRIPTION BUT WOULD LIKE TO END MY MEMBERSHIP. HOW DO I DO THIS?

    HOW IS MY COFFEE SENT ?

    When will I be billed each PERIOD?

    What happens if my subscription product is out of stock?

    Delivery times of auto delivery

    DELIVERY

    HOW IS MY COFFEE SENT (delivered) ?

    CAN I TRACK MY ORDER ?

    Estimated Delivery Times

    Returns

    Can I return my goods ?

    illy Art collections

    How can I purchase past illy Collections?

    Can I get a replacement cup for one that has broken?

    I saw an illy cup at a restaurant. How can I purchase this collection?

    How can I purchase past illy Collections?

    Can I get a replacement cup for one that has broken?

    Rewards (loyalty) Points

    Rewards (loyalty) points - earning

    Reward (loyalty) points - redeeming - how much are my points worth ?

    How to redeem Reward ((loyalty)) points ?

    Can I redeem Reward (loyalty) points for money or apply as a discount to another order ?

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