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Frequently asked questions

How long will an unopened can of illy stay fresh?
An unopened can of illy ground coffee will remain fresh for at least two years due to illy's proprietary patented pressurized system that extracts air from the can and replaces it with inert gasses at a higher-than-atmospheric level of pressure. This method guarantees a longer preservation time, maintaining flavor and aroma for over 24 months. At the same time it 'ages' the coffee, improving its aroma over time by causing its volatile aroma compounds to bind with the oils that are contained in the beans. Simple vacuum packing cannot achieve this flavor transformation. The positive pressure exerted by illy's method actually forces these aroma compounds back into the coffee whereas vacuum packing lets them seep out. The effect of illy's aging process is similar in many ways to the development of complex flavors when a fine red wine is aged under proper conditions.
 
How can I determine the expiration date of a can of illy?
The expiration date is marked on the bottom of the can.
 
How long will illy stay fresh after the can is opened?
A room-temperature can of illy will remain at optimum freshness for 7 days after opening. After 7 days flavor will begin to deteriorate due to natural oxidation from exposure to air. 
 
How should I store an opened can of illy?
If the entire can will be consumed within 7 days, room temperature storage is recommended. If the coffee will not be consumed within 7 days, we recommend refrigerated storage, allowing the coffee to return to room temperature before use. It is important to refrigerate the can immediately after opening in this case to retain optimum flavor.

Where can I find illy in my area?
You can purchase illy online through the Kaffeina Group Illy-Australia Web page.

How much illy should I use?
For espresso, use 7 grams of illy per shot (about 1oz). For auto-drip brewed coffee, start with 7 grams of illy per 8 ounce cup. You may need to adjust to taste as the parameters (water turbulence and temperature) of each coffee maker differ somewhat. You can take the guess-work out of espresso by using E.S.E. pre-measured, pre-tamped servings (pods). 
 
How much caffeine is in illy?
illy uses only the finest Arabica beans available, and Arabica coffee is naturally lower in caffeine than the cheaper and lower quality Robusta variety. An average 1 oz. illy espresso will contain approximately 60 milligrams of caffeine. Brewed illy coffee will contain less than 15 mg caffeine for each gram of coffee used. 
 
What is the difference between medium roast and dark roast illy?
illy medium roast coffee is a bit more mild while illy dark roast has a more intense and robust coffee flavor due to a slightly longer roasting time and slightly higher roasting temperature. Some people find the dark roast better for coffee preparations that involve milk, such as cappuccinos and lattes. Both medium and dark roast are suitable for espresso and brewed coffee preparation and the choice is a matter of personal preference. 
 
Is illy Kosher Certified and if so, who Certifies illy Kosher?
Yes, Union of Orthodox Jewish Congregation of America.
 
What is illy's position on organic coffee?
Illy caffè maintains a complex high quality blend of 100% Arabica beans from around the world. We work directly with nearly 900 growers on 4 continents to source sustainably grown coffee. Certified organic coffee accounts for approximately 4% of world production and we cannot guarantee that 100% of the 9 different Arabica varieties in our blend will be certified at all times. In addition, Illy caffè tests the green coffee (before roasting) for up to 80 different chemicals to insure that our coffee is safe and pure.

illy's demand for the highest quality beans is rarely met through organic coffee. Because illy is a single blend composed of beans from 7 to 9 growing regions, some organics may be present in the blend if they meet our rigid quality standards. Organic coffee has a very low yield per hectare-about 6 to 8 bags per hectare. This low yield is not compensated for by a proportionally higher price, so the farmer makes less, not more. Furthermore, and quite importantly, the cultivation of so-called organic coffee depletes the soil of its nutrients without sufficiently replacing them. Unless the farmer rigorously practices proper soil analysis and management and adds enough phosphorus (which coffee needs to grow well) the plants are weak and highly susceptible to insect and fungus attack. Few farmers maintain their soil at the high level necessary to produce the best beans. The process can lead to an irreversible deterioration in the quality of the soil. As part of our ISO 9001 certification we test every coffee lot we purchase for the presence of pesticide residue-testing for 36 different types. No coffee with pesticide residue is purchased by illy. 
 
What does illy do to protect the environment?
illy actively follows a policy of environmental stability and development and is very sensitive to environmental issues in all our activities. We believe industry has an ethical responsibility to develop and pursue practices that protect the ecosystems. This extends from respecting the regulations governing production plants and waste disposal, to the company's decision to adopt recyclable containers and the use of recycled cardboard. Our environmentally-friendly cardboard outer packaging is 100% recyclable and offers convenient pod dispensing. illy’s cans and tins are made from 100% recyclable metal. illy strives for 0% emissions from our plants, and all materials used in the production process are recyclable. Our iperEspresso capsules are created from recyclable plastic, as it is the only material with the mechanical characteristics needed to optimize the extraction of the blend and obtain an excellent product. It is important to use these materials in order to ensure that the capsule can withstand high operating pressure during extraction. illy strives to maintain sustainable practices in everything we do and is a strong advocate of recycling waste products. While our capsule is made from recyclable material, we are currently working on a means by which consumers can open the capsule and clean it out in order for it to be recycled after use. Furthermore, illy has been working to design new technologies to achieve a balance between protecting the environment and promoting good business.
 
How does illy preserve the freshness of coffee?
Roasted coffee can lose up to 40 percent of its vital aromas after only eight hours of contact with air – an issue that the common vacuum packaging method can’t adequately address.  Coffee packed in soft bags suffers an even tougher fate. illy pioneered another way, using a remarkably effective, natural pressurization technology – patented throughout the world, and exclusive to illy. The process of natural pressurization for packaging coffee in our iconic recyclable cans preserves the freshness of the coffee – you can actually hear the sound of fresh coffee every time you open a can! 
 
Freshly roasted illy coffee is placed in recyclable cans, along with natural, inert nitrogen, under pressure. The process traps essential aromas and protects them for more than a year.  Just like fine wine maturing in the bottle, illy coffee is refined in its pressurized environment, becoming yet rounder than when first packaged as naturally emerging oils mingle with one another.
 
The can, which is 100% recyclable, allows us to pressurize the coffee and preserve the volatile aromas. The common bags that offer any protection from the atmosphere cannot withstand this pressure and they are made of multiple layers of plastic and aluminum that are not recyclable with today’s technology.
 
How is illy coffee decaffeinated?
illy coffee is decaffeinated with the CO2 method, a process using two natural elements – water and carbon dioxide (sparkling water). This process is considered the safest method to decaffeinate coffee while maintaining its quality.
 
Is there the danger of melting plastic between the interaction of hot temperatures and iperEspresso Capsules?
We use Polypropylene to make the capsules so there is no danger of melting plastic.  The capsule withholds temperatures to 320F and since espresso coffee or the water to make the espresso never reaches a temperature above 197 F there is no danger of the capsule melting. Polypropylene is often used for food containers, particularly those that need to be dishwasher safe. Polypropylene doesn't soak up water, making it ideal for uses where it will be constantly subject to moisture. The polypropylene plastic used for the iper capsules is BPA free.

 
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